Making an appointment during COVID-19
- Our GP practice has now moved to a total triage system. Each request will be passed to a doctor for assessment. You may find that we treat you by telephone, video link, or we may ask you to come for a face-to-face consultation.
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery for an appointment unless you have been asked to do so
- You can contact the surgery to request an appointment by calling the practice telephone number, 01753552255
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
If you need to see a doctor on an urgent basis we offer an urgent on the day telephone appointment with a doctor who will call you and offer advice. If they feel you need to be seen, they will book you an appointment.
We offer Home visits to patients who require medical input and are housebound. Please note that Home Visits are only offered to patients housebound for medical reasons and are undertaken at the doctors’ discretion. Unfortunately, the lack of transport does not constitute being housebound.
If you think you need a Home Visit either for yourself or a family member, please call the surgery before 10:30 am.
Patients may be asked to come to the surgery if this is felt to be more appropriate as the facilities are better for examination and treatment and it allows doctors to use their time more effectively.
You can also be visited at home by a Community Nurse if you are referred by your GP.
You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Slough Extended Access
Appointments are also available at Slough Extended Hours - please see the link below:
Please note that all appointments from 6.30pm weekdays and at weekends are at 16-18 Lansdowne Avenue, Slough, SL1 3SJ.