Important patient Information
Febrile Children’s Clinic
In response to increasing numbers of young children presenting with fevers we are offering a dedicated clinic for children under 6. This clinic is held on Monday, Wednesday and Friday afternoons and has a weekly capacity to see 18 patients.
You should access the surgery though the current booking system. Any child that a clinician thinks needs to be seen following a telephone consultation will be booked into this clinic for a face-to-face appointment.
Disruption to blood tests
You may have read or heard in the news that there is a global shortage of the tubes used for blood collection and blood tests. In order to preserve supplies for people that urgently need blood tests, NHS England has instructed primary and community care to cease all but essential blood tests until the 17th of September.
We appreciate the inconvenience this may cause. We would like to reassure you that we have a good stock of blood tubes and this decision will not affect your access to clinically necessary blood tests at our surgery. However, please bear with us where we need to delay non-urgent blood tests. We are waiting for further guidance on how long this situation may last.
GP Appointments in the Period 16th August to 3rd September update
During the coronavirus pandemic we have seen a large increase in demand for GP services and in addition have been providing covid-19 vaccinations for our patients. This increased workload including covid-19 vaccinations has, unlike in previous years, continued through the summer.
Like those from other sectors some of our staff need to isolate because of coronavirus and this, on top of summer annual leave, has reduced our clinical capacity.
While we continue to provide our usual services, to keep as many appointments available as possible over the next three weeks we have adjusted our appointment system to make the best use of our clinical team.
From 16th August all requests for GP appointments will be triaged. Telephone calls and walk-in requests for GP appointments will be dealt with in the same way that we process on-line eConsults ensuring equity of access for all patients.
If you telephone the surgery for a GP appointment the receptionist will ask you a series of questions and use your responses to complete an eConsult-lite. The eConsult-lite will be added to the daily list and triaged by one of our doctors who will decide on the appropriate intervention which could be a telephone call, a face-to-face appointment, or a prescription for example.
Once all on the day appointments are taken, we will continue to take requests for appointments from patients with an urgent medical need. Our receptionist will speak with the triage doctor who will decide, based on clinical priority, if an appointment will be offered. Please bear with the receptionist while they are going this.
We are now able to refer you to a local community pharmacy for some minor illnesses and other conditions. The community pharmacy will contact you directly if you are referred. If we think the reason for your appointment request is suited to this service, then we will offer this option to you.
In all cases please be clear and complete when describing your symptoms to our receptionist. This will help us to match you with the most appropriate care for your condition.
We hope that you will understand why we have made these changes and support us in ensuring that those patients who most need input from us are able to receive it.
Hospital Referrals Update 11th August 2021
Unfortunately, there are currently lengthy waiting times for hospital appointments from routine GP referrals. We understand how frustrating this wait must be. The hospitals control the appointment dates that are offered to patients and decisions are made on the basis of clinical priority. Under normal circumstances there is nothing we can do to influence the timing of an appointment. However, if the condition for which you were referred has worsened significantly then please contact us. We can reassess your condition and if appropriate inform the hospital which might change your clinical priority and issue a revised appointment date. This will only happen where there is a marked deterioration in your condition.
Please be reassured that when we make a referral for you we look for hospitals with the shortest waiting times. If this is not the closest, or the usual, hospital, then we will discuss the option with you before proceeding with the referral.
We thank you for your understanding. We will update you as the situation changes.
COVID 19 UPDATE: 19 July 2021 - Covid Restriction update 19th July
We have now received Public Health guidance on how we should operate from July 19th. Due to the continuing spread of the coronavirus delta variant and in order to protect our patients and our staff we are keeping our existing corona virus infection control procedures in place until further notice. The main elements of these procedures are:
- You must wear a face covering while in the surgery unless you have a valid reason not to do so
- Existing arrangements for accessing the surgery continue
- Social distancing and where operating one way systems within the surgery remain in force
We will update when the situation changes.
The Wexham Road Partners
COVID 19 UPDATE: 12July 2021 - IMPORTANT INFORMATION FOR PATIENTS
The Government has announced its plans to move to step 4 of the roadmap out of lockdown, indicating that this is likely to be from 19 July. Until that time that all infection prevention and control and personal protective equipment guidance which has been put in place for health care setting remains unchanged. This is for the safety of patients, the safety of loved ones receiving care and for the safety of our staff. We await details of any further guidance for changes within health care settings after the 19 July.
COVID 19 UPDATE: 2 March 2021 - IMPORTANT INFORMATION FOR PATIENTS
As coronavirus vaccines are being rolled out across the UK, fraudsters are using this as an opportunity to scam people. The NHS is warning everyone to be vigilant about fake vaccination invitations.
Asian Network explains in Urdu, Punjabi, Sylheti, Tamil and Gujarati. how to avoid dodgy invitations.
24th February 2021 - PATIENT NOTICE - Coronavirus (Covid-19) Vaccination
We are currently working through our priority cohort as per National directives to vaccinate our patients that are most at risk from coronavirus. If you are eligible, you will be contacted by the surgery or the NHS. You DO NOT need to contact the practice for this.
You can find all vaccination related information on the following link on the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/
The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus. In England, the vaccine is being offered in some hospitals and pharmacies, at local vaccination centres run by GPs and at larger vaccination centres. More centres are opening all the time. The order in which ...
COVID 19 UPDATE 08th January 2021 - IMPORTANT INFORMATION FOR PATIENTS
Coronavirus vaccinations and shielding
We are contacting patients to invite them for a coronavirus vaccination as vaccine becomes available. Patients are being invited according to the Government’s criteria. Please do not telephone the surgery to ask when you will be receiving your vaccine. This increases the number of telephone calls and makes it more difficult for other patients to contact the surgery.
If you are on the clinically extremely vulnerable shielding list then you should receive a letter from the NHS informing you what to do. If you think that you should be shielding and are not on the clinically extremely vulnerable shielding list then please contact the surgery. You will be added to a list and one of our clinicians will review your circumstances. The outcome of this will be one of:
- we think you should be on the clinically extremely vulnerable list in which case we will issue you with the necessary information to access services and the central shielding letter
- we think you have a medical condition that does not place you in the clinically extremely vulnerable category but is one where you should consider shielding in which case we will provide you with a surgery letter to this effect
- we think you are low risk and do not need to shield or behave differently to the Government’s prevailing guidance
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
02/04/2020: Coronavirus Bulletin for Patients COVID19 Bulletin
06/04/2020: Coronavirus (COVID-19) updates
If you have had recent contact with the surgery, you will have noticed a difference in the way things are being done. We have done this to minimise face to face contact between patients and staff to limit the spread of the Covid-19 virus and to keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:
Making an appointment
- Our GP practice has now moved to a total triage system. Each request will be passed to a doctor for assessment. You may find that we treat you by telephone, video link, or we may ask you to come for a face-to-face consultation.
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery for an appointment unless you have been asked to do so
- You can contact the surgery to request an appointment by calling the practice telephone number, 01753.
- If you are able to, please continue to use our website, Patient Access, or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
- If you cannot order your repeat prescription any other way then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from either your pharmacist or from NHS online;
- Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
- If you feel you need to see a doctor for non-Covid-19 symptoms then please call the surgery;
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
- Please check our website for updates
We do anticipate staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time and appreciate your continued support with this.
08/04/2020: Coronavirus (COVID-19) pandemic information
LMC – Privacy Notice Update
Coronavirus (COVID-19) pandemic and your information
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.
The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
If you are concerned about how your information is being used, please contact our DPO using the contact details provided in our Privacy Notice.